USA – How to Promote Racial Equity in the Workplace (Harvard Business Review)

by  Robert Livingston


Are You Undervaluing Your Customers? (Harvard Business Review)

The true purpose of a business, Peter Drucker said, is to create and keep customers. Most managers understand this, but few behave as if they do. Under relentless earnings pressure, they often feel cornered, obliged to produce quick profits by compromising product quality, trimming services, imposing onerous fees, and otherwise shortchanging their customers. This short-termism erodes loyalty, reducing the value customers create for the firm.

Rob Markey